MITS Academy is looking for a Receptionist to manage the front desk and ensure smooth coordination with students, parents, visitors, and the internal team.
Key Responsibilities:
Manage the reception area and welcome students, parents, and visitors.
Handle incoming calls, student enquiries, and walk-ins professionally.
Provide basic information about courses, admissions, batches, and institute facilities.
Handle enquiries and follow-ups through calls and WhatsApp.
Maintain records of enquiries, walk-ins, and follow-ups.
Coordinate with the counselling and academic teams for student visits and appointments.
Follow up with prospective students and parents regarding their enquiries.
Assist with admission-related documentation and basic administrative tasks.
Maintain a skilled and organized front-desk environment.
Support seminars, workshops, demo classes, and other academy activities.
Prepare and maintain daily enquiry and follow-up records.
Requirements:
Valuable communication and interpersonal skills.
Pleasant, confident, and professional personality.
Good telephone etiquette and customer-handling skills.
Basic knowledge of MS Office and Google Sheets.
Ability to communicate effectively in English, Hindi, and Punjabi.
Robust coordination and follow-up skills.
Positive attitude with a willingness to learn.