Company Description Sarwadi Finance Private Limited is a Non-Banking Financial Company – Micro Finance Institution (NBFC-MFI) registered under the Reserve Bank of India Act, 1934 and incorporated under the Companies Act, 2013. The organization focuses on providing credit and training to micro-entrepreneurs, supporting the fulfillment of their livelihood needs. Sarwadi Finance aims to be the preferred lender for its customers by delivering responsible financial services and practical support. The company is committed to improving efficiency through continuous review of back-office operations and enhancing service quality and field outreach. Team members join a mission-driven setting that centers on positive social impact and customer-focused financial inclusion.
Role Description This is a full time, on-site Customer Service Representative role based in Berhampore. The Customer Service Representative will respond to customer inquiries in person, by phone, and through digital channels, providing clear information on Sarwadi Finance’s microfinance products and services.
Daily responsibilities include resolving customer issues, guiding applicants through loan processes, updating customer records, and ensuring accurate documentation in accordance with internal policies and regulatory requirements. The role involves proactively following up with customers to support repayment schedules, improve customer experience, and maintain high satisfaction levels. The representative will collaborate with branch and back-office teams, share customer feedback, and support initiatives that enhance service quality and outreach.
Qualifications
• Robust customer-facing abilities, including experience as Customer Service Representatives and in Customer Service roles.
• Skills in Customer Support and managing Customer Experience across multiple communication channels.
• Ability to maintain high levels of Customer Satisfaction through timely issue resolution and clear communication.
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