Roles and Responsibilities :-
Managing a team of executives/officers/sr. Officers (front line sales)
Increase penetration & support the organisation in growing market share through frontline sales team
To ensure sale of finance schemes to customers (within & outside dealership) as per the targets through the front line sales team
Maintain & improve the relationship with the dealers through frontline sales team
Resolve the issues escalated by frontline sales team & the dealers
Acquiring more customers through ADC/rural channel
Market intelligence / planning & executing activities, lead generation/sourcing
Managing the team of executives w.r.t. Compliance/policy adherence & regular network visits & managing dcc portfolio
Femi/ns collection of FEMI bounce case & nonstarter (DCC/NDCC)
Resolution of customer complaints
Coordinate with training team to improve the efficiency of the frontline sales team
Interview & selects DMAs/CSMs and recommend the same to RM & ho for final approval
Understand various reports & take corrective action with the dealership & frontline sales team
Maintain & improve the productivity of front line sales team
Responsible for PDD i.e., post disbursal docs viz., RC details etc.
Update RMs on daily/weekly basis w.r.t. Targets vs achieved & escalate the issues to them