Job Description Voice-Heavy Blended Process (Calls + Chats + Emails)
This role is a Voice-Heavy Blended Support Process. While you will handle chats and emails as well, the majority of the work involves phone-based (inbound/outbound) customer and employee interactions.
Please apply only if you are fully comfortable with calling responsibilities.
Role Overview
Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries through a combination of calls, chats, and emails, with a strong emphasis on voice support. Coordinate with support teams to ensure timely and effective issue resolution.
Key Responsibilities
Handle majority voice interactions (calls) along with supporting chat and email channels as needed.
Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.
Collaborate with cross-functional support teams to resolve requests efficiently.
Maintain a customer-centric approach focusing on live communication (primarily calls).
Qualifications
Excellent verbal and written communication skills in English (solid speaking ability is mandatory).
Valuable interpersonal skills with a customer-first mindset.
Detail-oriented with strong organizational and multitasking skills.
Analytical and logical problem-solving skills.
Prior experience in customer or employee support (voice or blended) is an advantage.
Work Requirements
100% Work from Office
Night Shifts Only | Shift Hours: 9.5 Hours
Must be comfortable working in a voice-heavy blended (Calls + Chat + Email) process workplace.