Role Overview: Acts as the primary face of hospitality, ensuring that every patron visiting the establishment receives a welcoming, premium customer service experience, blending traditional Kerala hospitality with contemporary pub standards.
Key Responsibilities:
Guest Greeting & Seating: Welcome guests warmly upon arrival, manage reservations or walk-ins, and coordinate productive seating arrangements.
Customer Satisfaction & Feedback: Regularly interact with guests during their dining/pub experience to gauge satisfaction, handle special requests, and swiftly resolve any complaints.
Front Office & Lobby Management: Maintain a pleasant, welcoming ambiance in the reception and lounge areas.
Communication Liaison: Act as a bridge between the customers, the floor captain/waitstaff, and management regarding special preferences, dietary notes, or celebratory bookings.
Customer Relationship Building: Maintain guest databases or feedback records for regular patrons to build brand loyalty.