Job Title: Customer Care Executive
Department: Customer Service / Customer Support
Location: Erode
Reporting To: Customer Care Manager / Customer Service Manager
Job Summary
The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a positive customer experience. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach to maintain high levels of customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls, emails, and other communication channels.
Respond promptly and professionally to customer inquiries and service requests.
Resolve customer complaints effectively and within defined timelines.
Provide accurate information regarding products, services, pricing, and company policies.
Record customer interactions and maintain customer data in CRM systems.
Follow up with customers to ensure issues are resolved satisfactorily.
Coordinate with internal departments to address customer concerns and service requirements.
Escalate complex issues to the appropriate teams when necessary.
Monitor customer feedback and suggest improvements to enhance service quality.
Maintain service standards and achieve customer satisfaction targets.
Qualification & Experience
Any Bachelor's Degree (B.Com, BBA, BA, B.Sc, or equivalent).
1 to 5 years of experience in customer service, customer support, call center, or related roles.
Freshers with excellent communication skills may also be considered.
Required Skills
Robust verbal and written communication skills.
Excellent interpersonal and customer-handling abilities.
Problem-solving and conflict-resolution skills.
Proficiency in MS Office and CRM software.
Ability to work under pressure and manage multiple tasks.
Active listening and customer-focused attitude.
Positive documentation and reporting skills.
Key Performance Indicators (KPIs)
Customer Satisfaction Score (CSAT)
First Call Resolution (FCR)
Response and Resolution Time
Customer Retention Rate
Complaint Closure Percentage
Service Quality Compliance
Pay: ₹9,894.46 - ₹25,033.50 per month
Advantages:
Provident Fund
Work Location: In person
📌 Wanted Customer Care Execuitve Erode (India)
🏢 Pallava Group
📍 India
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