We are looking for a customer-focused CRM Executive to manage customer relationships, follow up with leads and existing customers, collect feedback, and ensure a positive customer experience.
Key Responsibilities
Handle customer enquiries and follow-ups.
Maintain accurate customer and lead records in the CRM system.
Follow up with customers regarding enquiries, bookings, deliveries and service.
Make customer satisfaction and feedback calls.
Handle customer complaints and coordinate with concerned departments for resolution.
Monitor leads and ensure timely follow-up by the sales team.
Maintain customer databases and update CRM records regularly.
Prepare daily and monthly CRM reports.
Coordinate with Sales, Service and other departments.
Support customer retention and repeat business activities.
Ensure timely communication with customers regarding offers, service reminders and updates.
Requirements
Bachelor’s degree in any discipline.
1–3 years of experience in CRM/customer service preferred.
Valuable communication and interpersonal skills.
Customer-focused attitude.
Basic knowledge of MS Office and CRM software.
Positive follow-up and coordination skills.
Ability to handle customer complaints professionally.
Automobile dealership experience is an advantage.
Key Skills
Customer Relationship Management | Customer Service | Follow-up | Lead Management | Complaint Handling | Communication | CRM Software | MS Excel | Coordination
Experience: 1–3 years preferred
Salary: ₹15,000 – ₹25,000 per month, depending on experience and skills
Location: PATHANAMTHITTA
Pay: ₹15,000.00 - ₹25,000.00 per month
Advantages:
Health insurance
Paid time off
Provident Fund