We are looking for a Customer Support Executive - Back Office who will be responsible for handling customer inquiries, resolving issues, and providing accurate information through inbound and outbound calls, emails, or chats while ensuring a high level of customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls professionally and efficiently
Resolve customer complaints, queries, and concerns in a timely manner
Provide correct information regarding products, services, and policies
Maintain accurate records of customer interactions in CRM systems
Follow communication scripts and standard operating procedures (SOPs)
Escalate complex issues to the concerned department or supervisor
Meet daily/weekly/monthly performance targets and quality standards
Ensure high customer satisfaction and service quality at all times
Coordinate with internal teams for issue resolution and follow-ups
Pay: ₹20,000.00 - ₹30,000.00 per month
Perks:
Adaptable schedule
Health insurance
Provident Fund
Work Location: In person
📌 Customer Service Representative Back Office Mumbai
🏢 City Lift India
📍 Mumbai
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