Role Summary:

Responsible for handling customer calls and queries related to network issues during night shift and coordinating with the day shift technical team for pending complaints.

Key Responsibilities:
Night Shift Call Handling:
Attend inbound customer calls regarding network / internet issues.
Collect required details - Duration of issue, router light status, customer area.
Provide basic troubleshooting over the phone such as router power cycle, checking fiber wire connection, LOS light status.
Complaint Logging:
Log every complaint with Date, Time, Customer Name, Mobile Number, Area, Problem Description and Status.
Maintain records in Excel / CRM.
Handover to Day Shift Technical Team:
Prepare pending complaints list at 6:00 AM daily.
Share the list with Day Shift Technical Team Leader via WhatsApp / Email for next day action.
Provide explicit handover of area-wise issues.
Team Support:




Assist team members in case of complex queries.
Ensure proper night shift attendance and call discipline.
Reporting:
Prepare daily night shift report - Total calls received, calls resolved on phone, pending complaints shifted to day team.
Submit report to Manager at end of shift.
Willingness to work in permanent night shift.
Positive communication skills and patience in handling customer calls.
Basic knowledge of networking - Router, LOS light, fiber cable, OLT / ONU.

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks:
Paid sick time
Paid time off
Provident Fund

Application Question(s):
WILLING TO JOIN IMMEDIATELYH

Shift availability:
Night Shift (Preferred)

Work Location: In person

📌 Technical Support Executive Puducherry
🏢 cfibernet
📍 Puducherry