Position: Host / Hostess
Department: Front Office / Service
Industry: Fine Dining / Restaurant
Experience: 0–3 Years
Location: As per business requirement
Job Summary
We are looking for a well-presented, friendly, and customer-focused Host/Hostess to be the first point of contact for our guests. The candidate will be responsible for welcoming guests, managing seating arrangements, handling reservations, and ensuring a smooth and pleasant guest experience.
Key Responsibilities
Warmly welcome and greet guests upon arrival.
Manage guest seating and table allocation efficiently.
Handle reservations, walk-ins, and guest inquiries.
Maintain accurate information regarding table availability and reservations.
Escort guests to their tables and provide menus.
Coordinate with the Restaurant Manager, Captain, and service team regarding table status.
Monitor guest waiting times and keep guests informed when required.
Handle guest requests and coordinate with the relevant team for quick resolution.
Maintain proper guest records and reservation details.
Ensure the entrance, reception, and waiting area are clean and presentable.
Maintain a skilled appearance and positive attitude at all times.
Assist in maintaining high standards of guest service and hospitality.
Follow restaurant SOPs, grooming standards, and service procedures.
Requirements
0–3 years of experience in a restaurant, hotel, or hospitality setting.
Freshers with good communication and presentation skills may also apply.
Excellent communication and interpersonal skills.
Pleasant personality and professional grooming.
Good guest-handling and problem-solving skills.
Ability to remain calm and courteous in a busy environment.
Basic knowledge of restaurant operations and table management.
Comfortable working rotational shifts, weekends, and holidays.
Benefits
Competitive Salary
Food & Accommodation, as applicable
Weekly Off
Growth & Career Development Opportunities
Employee Advantages as per company policy