Company: Suroskie
Location: Sahibabad, Ghaziabad, Uttar Pradesh
Experience: 1–2 Years
Job Type: Full-Time | Work From Office
About the Role
Suroskie is looking for a Customer Support Executive to manage customer queries, resolve issues, and ensure a smooth and positive customer experience across channels.
Key Responsibilities
Handle customer queries through calls, WhatsApp, email, and other support channels.
Resolve queries related to orders, payments, delivery, returns, refunds, and products.
Track and coordinate orders, cancellations, returns, and RTO/NDR cases.
Escalate complex issues to the relevant teams and ensure timely resolution.
Maintain accurate customer records and update CRM/support systems.
Follow up with customers to ensure issue resolution and satisfaction.
Meet defined customer service and response-time targets.
Requirements
1–2 years of experience in Customer Support / Customer Service / Telecalling.
Excellent communication skills in Hindi and English.
Strong problem-solving and interpersonal skills.
Basic knowledge of CRM, Excel, and customer support tools.
Customer-focused, proactive, and comfortable working in a quick-paced workplace.
Immediate joiner preferred.
Preferred Background
D2C | E-Commerce | Beauty | Skincare | FMCG
Pay: ₹15,000.00 - ₹25,000.00 per month
Advantages:
Commuter assistance
Paid time off
Provident Fund
Work Location: In person
📌 Customer Support Executive Cse Ghaziabad
🏢 Suroskie
📍 Ghaziabad
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