Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI
Title: Functional Specialist-Enterprise Apps
Description:
Area(s) of responsibility
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D365 F&O; Finance Functional Support Consultant (4C)
Experience: 4+ years in D365 F&O; Finance support or implementation.
Provide L2 functional support for D365 F&O; Finance modules and related RTR, PTP and OTC processes.
Investigate incidents, service requests, configuration issues, workflow failures and transactional errors.
Perform approved data corrections, functional testing, user assistance and knowledge-article creation.
Monitor assigned tickets, meet response and resolution SLAs, and escalate complex issues to L3.
Assist with regression testing, production validation and minor enhancements.