Key Responsibilities
Attend and manage incoming phone calls and direct them to the appropriate person or department.
Make outgoing calls to clients, customers, leads, and business contacts as required.
Explain company services and provide basic information to prospective clients.
Follow up with existing and potential clients regarding enquiries, meetings, proposals, and services.
Welcome and assist visitors and clients at the reception area.
Maintain a professional and friendly reception setting.
Schedule appointments, meetings, and site visits.
Maintain records of calls, enquiries, visitors, and follow-ups.
Receive and forward emails, messages, documents, and other communications.
Coordinate with internal teams regarding client enquiries and appointments.
Maintain basic office records and assist with routine administrative work.
Handle incoming and outgoing correspondence and courier services.
Support the management and office team with day-to-day coordination work.
Maintain confidentiality of company and client information.
Perform other office and customer-support duties as assigned by management.
Required Skills
Positive verbal and written communication skills.
Basic knowledge of MS Office, email, and internet applications.
Polite, confident, and professional personality.
Good telephone etiquette and customer-handling skills.
Ability to maintain records and follow up regularly.
Valuable organizational and time-management skills.
Ability to work independently as well as in a team.
Hindi and English communication skills preferred.