Customer Support Associate Kolkata

Customer Support Associate Kolkata

03 Oct
|
Calcutta Corporate ( CA / CS / LEGAL/ Business Consultant)
|
Kolkata

03 Oct

Calcutta Corporate ( CA / CS / LEGAL/ Business Consultant)

Kolkata

We are looking for a confident and motivated Telecaller to handle client communication, generate leads, manage follow-ups, assist with payment collection, and support business development activities.

Key Responsibilities
Make outbound calls to prospective and existing clients to introduce and explain the company's products and services.
Understand client requirements, answer basic queries, and coordinate with the concerned team when required.
Generate, qualify, and follow up on leads to support business development and client conversion.
Maintain regular communication with existing clients and ensure timely follow-up on ongoing requirements.
Follow up with clients regarding pending and outstanding payments, record payment commitments, and coordinate with the concerned team regarding collection status.
Maintain accurate records of calls, leads, client interactions, follow-ups, and payment updates in the CRM.
Handle client objections and payment-related discussions professionally.
Achieve assigned calling, lead-generation, follow-up, and payment-collection targets.
Prepare and submit required daily/weekly reports to the reporting manager.




Maintain professional relationships with clients and ensure a positive customer experience.

Required Skills
Good verbal and written communication skills.
Confident and skilled telephone etiquette.
Good convincing and negotiation skills.
Strong follow-up and interpersonal skills.
Ability to handle payment-related conversations professionally.
Basic knowledge of MS Office and CRM software.
Target-oriented and self-motivated approach.
Ability to handle customer objections effectively.
Ability to work independently as well as in a team.

Qualification
Minimum Higher Secondary (12th Pass); graduates preferred.
Freshers with positive communication skills are welcome to apply.
Prior experience in telecalling, telesales, customer service, payment collection, or business development will be an advantage.

Preferred Candidate

The ideal candidate should be confident, disciplined, customer-focused, target-oriented, and willing to learn, with robust communication and follow-up abilities.

Pay: ₹8,000.00 per month

Benefits:
Food provided

Work Location: In person

📌 Customer Support Associate Kolkata
🏢 Calcutta Corporate ( CA / CS / LEGAL/ Business Consultant)
📍 Kolkata

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