About ArtCl

ArtCl is an AI-driven cloud and ERP solutions company focused on helping SMEs automate their business operations. Our solutions integrate AI, ERP, billing, inventory, accounting, and automation tools to simplify business management.

We are looking for a Customer Relationship Officer who can assist our customers in using our ERP and AI-based solutions effectively.

Key Responsibilities

1 · Customer Relationship
Make regular check-in calls to existing customers to maintain a healthy relationship
Understand customer concerns, gather feedback and keep them informed about services and updates
Maintain accurate customer records, call notes and follow-up dates in the CRM
Build rapport so customers feel supported, not just billed

2 · Support Calls
Attend inbound support calls, WhatsApp messages and enquiries promptly and politely
Resolve routine issues directly; log and escalate technical issues to the right team
Track every ticket until it is closed, and call the customer back to confirm resolution
Keep response times quick — no customer left waiting without an update

3 · Payment Collections
Follow up on due and overdue payments through calls, WhatsApp and email
Share invoices,



payment links and reminders; confirm receipts and update payment status
Maintain a daily follow-up list of pending collections and report the status
Handle collection conversations firmly but respectfully, protecting the relationship

4 · Agent Coordination
Coordinate with our agents/partners — onboarding support, sharing updates and resolving their queries
Follow up on agent referrals and keep agents informed about their referral status and wallet/bonus
Act as the bridge between agents and the internal team
Maintain the agent contact list and activity records

Requirements
Positive communication skills in Malayalam and English (Hindi/Tamil a plus)
Explicit, polite and confident telephone manner
Patience and composure when handling complaints or payment conversations
Basic computer skills — CRM/Excel, WhatsApp, email
Organised, disciplined with follow-ups, and honest in reporting
Minimum qualification: Plus Two / Degree preferred

Nice to Have
Prior experience in telecalling, customer support, or collections
Experience using a CRM
Comfort with digital tools and interest in AI products

Job Type: Full-time

Pay: ₹9,602.87 - ₹18,000.00 per month

Work Location: In person

📌 Telecaller Customer Relationship & Support Mundur
🏢 ArtCl
📍 Mundur