Guest Services: Warmly greet clients upon arrival, offer refreshments or a comfortable waiting experience, and guide them to appropriate lounge areas or treatment rooms.
Appointment Management: Schedule, confirm, modify, and cancel appointments via phone, email, or booking software. Send reminder calls or messages to clients.
Communications: Answer incoming calls, respond to chat/WhatsApp/email inquiries, and provide detailed information about wellness services, packages, and promotions.
Billing & Sales: Process accurate payments (cash, card, digital), issue receipts, manage daily cash balancing, and cross-sell wellness products or gift cards
Administrative Duties: Maintain up-to-date client records, log daily transactions, and coordinate closely with wellness practitioners and therapists regarding daily schedules.
Facility Presentation: Keep the reception and waiting area clean, tidy, serene, and fully stocked with promotional materials or client amenities