The Workshop Supervisor will be responsible for supervising day-to-day workshop operations, ensuring timely and quality completion of vehicle repairs and servicing, managing technicians, and maintaining customer satisfaction and workshop productivity.
Key Responsibilities
Supervise and coordinate the daily activities of workshop technicians.
Allocate repair and service jobs to technicians based on skill and workload.
Monitor the progress of vehicles and ensure timely delivery.
Ensure that all repair and servicing work follows company and manufacturer standards.
Inspect completed jobs and ensure proper quality before vehicle delivery.
Diagnose and assist technicians in resolving technical issues.
Monitor technician productivity, efficiency, and job completion.
Ensure proper use and maintenance of workshop tools and equipment.
Coordinate with Service Advisors regarding job status, additional repairs, and delivery timelines.
Handle technical complaints and support resolution of customer concerns.
Maintain workshop discipline, cleanliness, safety, and proper housekeeping.
Ensure proper handling of customer vehicles and prevent damage during service.
Monitor repeat repairs and take corrective action to reduce rework.
Train and guide technicians on technical procedures and service standards.
Ensure proper documentation and updating of job cards.
Support the Service Manager in achieving workshop targets and customer satisfaction.