Job Responsibilities
Handle customer queries and provide support through chat.
Respond to customer concerns promptly and professionally.
Understand customer requirements and provide appropriate solutions.
Maintain accurate records of customer interactions and queries.
Ensure a high level of customer satisfaction.
Escalate unresolved issues to the concerned team when required.
Follow company processes and maintain service quality standards.
Requirements
Minimum 1 year of relevant experience in a Chat Process.
Excellent written and verbal communication skills.
Fluency in English, Hindi – all 2 languages are mandatory
Good typing speed and accuracy.
Strong customer-handling and problem-solving skills.
Ability to handle multiple customer conversations efficiently.
Valuable interpersonal skills and a customer-focused approach.
Immediate joiners preferred.
Pay: ₹12,000.00 - ₹16,000.00 per month
Commuter assistance
Flexible schedule
Pay: ₹12,000.00 - ₹16,000.00 per month
Advantages:
Cell phone reimbursement
Commuter assistance
Adaptable schedule
Paid time off
Provident Fund