Role: Intern: Brand Reputation
Location- Gurgaon

Key Responsibilities
Monitor branded keywords, online mentions, reviews, and relevant conversations to stay updated on how the brand is being discussed online.
Conduct outbound calls with users/customers to collect reviews, feedback, and consumer insights.
Conduct outbound customer calls to understand the complete customer experience from landing on the page to completing the trip and gather feedback and insights to improve customer experience and ratings.
Support the day-to-day execution of ORM activities and maintain relevant MIS, trackers, and performance reports.
Monitor brand- and category-related discussions on Reddit and share key consumer insights, trends, and feedback with the team.
Identify opportunities to positively influence brand perception through relevant, authentic, and value-driven participation in Reddit conversations.
Track competitor activities and industry trends to identify relevant insights,




opportunities, and ideas for PR and ORM campaigns.
Collaborate with the Influencer Marketing team to optimize video content for SEO, including relevant keywords, titles, descriptions, and tags.
Coordinate with external agencies to obtain updates, follow up on ongoing activities, and ensure timely execution of deliverables.
Support the team with research, campaign ideas, presentations, reports, and other ad-hoc projects.

What We're Looking For
Valuable communication and interpersonal skills.
Solid attention to detail and ability to monitor information consistently.
Basic understanding of SEO, social media algorithm, and digital marketing.
Positive understanding and active usage of Reddit.
Comfortable with calling users/customers and communicating professionally.

📌 Intern Brand Reputation Gurugram
🏢 zingbus
📍 Gurugram