Install, Maintain & Troubleshoots required client Software & hardware whether onsite or remotely.
Handling Tickets & Managing Escalation
Training to DL1 & recent engineers
Conduct remote troubleshooting.
Guide user with Easy, Step-by-step instructions
Direct unresolved issues to the next level of support personal
Must have extensive VIP & Executives level support experience.
If necessary, liaise with third-party support and PC equipment vendors.
Monitoring Day to Day CCTV camera & check backup
Maintaining IT Inventory records.
Maintaining all software licenses and ensuring that the Arvind Smart spaces Ltd is following licensing norms. (OEM & Paper Licenses)
Responding to customer questions regarding operation and malfunctions.
Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users

📌 Desktop Support Engineer 2 Mundra (India)
🏢 TeamLease
📍 India