Candidate Requirements
Graduate Mandatory
46 years of experience in retail, wellness, healthcare, hospitality, or customer-facing operations
2+ years of team-handling experience
Robust communication and customer engagement skills
Positive people-management skills
Comfortable working with CRM, Excel/Google Sheets, and daily MIS reporting
Solid ownership, accountability, and problem-solving approach.

Key Responsibilities

Customer Experience & Engagement
Welcome and guide customers professionally throughout their visit.
Support customers during consultations and treatment journeys.
Explain treatment plans and product usage.
Drive customer satisfaction, retention, and repeat visits.
Handle customer queries and escalations effectively.
Conduct outbound calls for appointment confirmations, follow-ups, retention, and service recovery.
Follow up with missed leads, no-shows, and inactive customers.
Communicate with customers through calls, WhatsApp, and CRM.





Store Operations & Team Management
Manage smooth day-to-day store/clinic operations.
Ensure opening, closing, hygiene, and operational standards.
Supervise and guide Client Servicing Consultants and support staff.
Manage appointments, walk-ins, and customer escalations.
Coordinate with doctors, backend teams, and cross-functional stakeholders.
Prepare shift rosters and monitor team productivity, discipline, and SOP adherence.

Business & Performance Management
Drive store performance and support revenue targets.
Guide the team on products, treatment plans, and upselling opportunities.
Track footfall, appointments, conversions, and follow-ups.
Maintain daily MIS and reporting.
Ensure inventory accuracy and timely replenishment.
Maintain CRM data hygiene.
Support local marketing and customer engagement initiatives.

📌 Front Office Executive Hyderabad
🏢 Firstmeridian Global Services
📍 Hyderabad