Location: Hyderabad
Industry: ITES / International BPO
Experience: 10+ Years
Level: L4 / L4A or equivalent
Role Overview
We are looking for an experienced Business HR / HRBP skilled with 10+ years of overall HR experience and solid expertise in core Business HR. The candidate should have relevant International BPO experience and be confident in independently partnering with Program Heads and senior business stakeholders.
Key Responsibilities
Partner with Program Heads and business leaders on people and business priorities.
Drive employee engagement, performance management and retention initiatives.
Manage employee relations, grievances and employee escalations.
Lead talent management, succession planning and workforce planning initiatives.
Provide HR insights and support business decision-making.
Advise stakeholders on HR policies, processes and compliance.
Independently manage senior stakeholder relationships.
Support organizational development and people-related business initiatives.
Must-Have Criteria
10+ years of overall HR experience
Robust Business HR / HRBP experience
Relevant International BPO / BPM industry experience
Experience supporting large operations / programs / delivery teams
L4/L4A or equivalent senior-level exposure preferred
Ability to independently partner with Program Heads / Business Heads
Strong employee relations and grievance-handling experience
Strong stakeholder management, communication and problem-solving skills