We are seeking motivated and knowledgeable professionals to join our Customer Support Voice Process team. This role involves e- commerce support, patient interaction, appointment booking, and explaining healthcare packages with clarity and empathy.
Key Responsibilities
Handle inbound and outbound calls as per business requirements
Provide excellent customer service and maintain skilled communication standards
Work Schedule
5-day working with 2 split week offs
Rotational shifts for male employees
Day rotational shifts for female employees
No cab facility provided
Desired Candidate Profile
Minimum qualification: 10+2 or Graduation (any stream)
Robust communication skills in English (mandatory)
Knowledge of regional languages such as Telugu, Hindi, Odia, Bengali is preferred
Positive knowledge of medical terms or healthcare processes
Ability to work in rotational shifts and adapt to business needs
Prior experience in healthcare BPO or customer service preferred
Interview Process
Candidates will go through 4 rounds of interviews:
HR Screening
Operations Round
Client Round
Versant Test
Please note we are hiring for multiple postions and for multiple locations. Salary purely depends upon experience and skills
📌 Customer Care Executive Kolkata
🏢 The Skill Hub
📍 Kolkata
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