Your key responsibilities:
Act as the primary SPOC and escalation point for end-to-end P2P operations, coordinating between internal stakeholders and external suppliers.
Resolve invoice, payment, and procurement-related escalations while ensuring timely processing and delivery of goods and services.
Conduct stakeholder training sessions, provide operational support, and drive compliance with procurement procedures and policies.
Manage supplier and customer queries, oversee escalated tickets, and support vendor master data governance activities.
Lead root cause analysis, identify process bottlenecks, and implement continuous improvement initiatives across P2P operations.
Support automation projects and digital transformation efforts to improve process efficiency, accuracy, and scalability.

We offer:
Prospect to lead global finance operations at scale
Exposure to senior leadership and strategic decision-making
A culture focused on continuous improvement and innovation




Growth opportunities in a transformation-driven setting
Collaborative and inclusive global work environment
Access to modern ERP systems and digital finance tools

You bring:
Bachelor's degree with relevant experience in shared services, procurement, finance, or operations.
Minimum 5 years of experience in Procure-to-Pay (P2P) or shared service operations.
Proven ability to manage stakeholder relationships and resolve operational escalations effectively.
Hands-on experience with procurement platforms such as SAP and Ariba.
Strong analytical and reporting capabilities; experience with tools such as Celonis, Sievo, or Tableau is advantageous.
Strong English communication skills, both written and verbal; additional language skills such as German or French are a plus.

📌 Lead Specialist Gesp Invoice To Pay Contract Role For 12 Months Hyderabad
🏢 DSM Firmenich
📍 Hyderabad