• Perform day-to-day operational activities on NMS platforms such as ManageEngine OpManager, SolarWinds, or similar monitoring tools.
• Configure and manage device discovery, monitoring templates, thresholds, and alerts.
• Add/remove devices, interfaces, servers, applications, and services for monitoring.
Configure dashboards, widgets, and monitoring views based on operational requirements.
Manage users, roles, and access within the monitoring platform.
• Perform NMS platform health checks and ensure monitoring availability.
Required Technical Skills •
Hands-on experience with any enterprise NMS solution:
o ManageEngine OpManager
o SolarWinds
o Nagios
o Zabbix
o PRTG
o Similar monitoring platforms
• Positive understanding of network and infrastructure monitoring concepts.
• Knowledge of:
o SNMP monitoring
o Network protocols o Server monitoring
o Performance monitoring
o Alert management
• Basic troubleshooting knowledge of Windows/Linux systems.
• Understanding of ITIL processes such as Incident, Change, and Problem Management.