Roles and Responsibilities
Field Visits & Recovery: Conduct daily field visits to assigned customer addresses to collect overdue payments, EMIs, or outstanding debts.
Customer Negotiation: Engage with customers professionally to understand their financial situation, negotiate settlements, and establish manageable payment plans.
Compliance & Ethics: Strictly adhere to company policies, Fair Debt Collection Practices (FDCPA), and RBI guidelines for debt recovery. Ensure zero use of coercive or unethical recovery methods.
Mandatory Requirements (Non-Negotiable)
Certification: Must hold a valid DRA (Debt Recovery Agent) Certificate issued by the Indian Institute of Banking & Finance (IIBF) or recognized regulatory body.
📌 Field Collection Associate Hyderabad (India)
🏢 OneCard
📍 India
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