Key Responsibilities
Customer Support: Handle inbound and outbound calls, emails, and chats to resolve customer queries regarding loan accounts, interest rates, and repayment schedules.
Onboarding & KYC: Assist customers with documentation, basic verification, and KYC processes in accordance with RBI norms.
Issue Escalation: Maintain exact logs of customer complaints in the CRM system and route complex issues to senior teams or the grievance redressal cell.
Cross-Team Coordination:
Collaborate with the sales, credit, and operations divisions to expedite issue resolution and maintain standard TAT.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Executive Customer Service Ahmedabad (India)
🏢 Lendingkart
📍 India
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