Roles and Responsibilities
Manage a team of callers to achieve daily targets for outbound calls, ensuring quality standards are met.
Conduct regular performance reviews, provide feedback, and coach team members to improve their skills.
Develop and implement effective strategies to increase productivity, reduce attrition rates, and enhance customer satisfaction.
Ensure compliance with company policies, procedures, and regulatory requirements.
Collaborate with other teams to resolve complex issues related to calling processes, products/services, or customers.
📌 Team Lead Calling Process Pune
🏢 Anika Industries
📍 Pune
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