Job Purpose:
To engage regularly with customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through the financial products that the Bank has to offer.
To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.
Responsible for meeting the scorecard targets and portfolio benchmarks set and ensuring that all guidelines and regulatory requirements are followed.
Job Responsibilities:
Customer Engagement
Achievement of portfolio parameters
Sales
Interaction Quality
Audit and Service Quality
MIS - Reporting
📌 Virtual Relationship Manager Bengaluru
🏢 HDFC Bank
📍 Bengaluru
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