Job Summary
We are looking for a detail-oriented and organized Back Office Executive to support our Collection Department. The candidate will be responsible for maintaining collection-related records, coordinating with the collection team, updating MIS, handling documentation, and ensuring timely follow-up on collection activities.
Key Responsibilities
Maintain and update daily collection records and customer data.
Provide back-office support to the Collection Team.
Prepare and maintain daily, weekly, and monthly collection MIS reports.
Track collection cases, payment status, pending dues, and follow-ups.
Coordinate with collection executives regarding customer accounts and payment updates.
Verify and maintain collection-related documents and records.
Update payment and recovery status accurately in the system.
Coordinate with internal departments for resolving collection-related queries.
Monitor pending cases and ensure timely follow-up with the concerned team.
Prepare reports and provide regular updates to management.
Ensure accuracy and confidentiality of customer and financial information.
Perform other administrative and back-office activities as required by the Collection Department.
Candidate Requirements
Experience: 1+ year of experience in Back Office, Collection, Banking, NBFC, Finance, or a related field.
Prior experience supporting a Collection Team will be preferred.
Valuable knowledge of MS Excel, MIS reporting, and data management.
Solid communication and coordination skills.
Valuable attention to detail and ability to maintain accurate records.
Ability to work under deadlines and manage multiple tasks.
Candidates with experience in NBFC, loan, recovery, or financial services will be preferred.
Key Skills
Collection Back Office Operations
MIS & Reporting
MS Excel
Data Management
Documentation
Team Coordination
Follow-up & Case Tracking
Attention to Detail