Join our Digital Services Remote Operations team and help customers maximize the performance of their electrical systems and building assets. This role combines data analysis, predictive insights, and customer support to deliver real value through digital transformation.
Responsibilities
Monitor connected customer assets and interpret system alarms to provide effective corrective solutions
Analyze asset health data and conduct predictive analytics to prevent performance issues
Provide remote troubleshooting and technical support that ensures customer system reliability
Create site analysis reports with benchmarks and recommendations that drive informed decision-making
Key Skills
Active Listening - intermediate level; understanding customer concerns to deliver effective remote support
Communication - developing level; explaining technical findings clearly to diverse audiences
Customer Support - developing level; providing responsive assistance that builds trust and satisfaction
Data Visualization - developing level; presenting system performance insights in accessible formats
Problem Solving - developing level; diagnosing issues and determining effective corrective actions
Remote Troubleshooting - developing level; resolving technical challenges without in office access
Predictive Analytics - foundational level; identifying patterns that signal potential asset health concerns
Power Monitoring - developing level; tracking electrical system performance to ensure optimal operation
Qualifications
Customer-focused mindset with genuine commitment to delivering excellent service experiences
Robust analytical thinking to interpret data and translate it into meaningful recommendations
Accountability and reliability in following through on customer commitments and quality standards
Eagerness to learn and grow your technical expertise with guidance and mentorship
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Remote Support Engineer Epas Bengaluru
🏢 Schneider Electric
📍 Bengaluru
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