Key Responsibilities
Install, configure and troubleshoot laptops, desktops and other IT hardware.
Perform Windows installation, configuration, upgrades and troubleshooting.
Install and update drivers, software and system applications.
Provide basic server configuration and troubleshooting support.
Configure and troubleshoot LAN, Wi-Fi, switches, routers and other networking equipment.
Install, configure and troubleshoot POS terminals and POS software.
Provide support for POS peripherals such as barcode scanners, receipt printers, cash drawers and other connected devices.
Install, configure and troubleshoot CCTV systems, DVR/NVR and cameras.
Install and maintain biometric attendance/access-control systems.
Provide technical support to retail stores and office users and ensure timely resolution of IT issues.
Assist in setting up IT infrastructure for new retail stores, including network, POS, CCTV, biometric systems, computers and other IT equipment.
Coordinate with IT vendors, ISP and service providers for installation, maintenance and troubleshooting.
Maintain IT asset records and documentation of hardware, software and network equipment.
Conduct preventive maintenance and ensure IT systems are properly maintained and operational.
Provide on-site technical support to stores/locations and travel to locations whenever required.
Ensure minimum downtime of critical retail systems, particularly POS and network infrastructure.
Required Skills & Experience
Laptop/Desktop configuration
Windows installation
Driver installation and troubleshooting
Basic server configuration
LAN/WAN and Wi-Fi troubleshooting
Switches and routers
POS hardware and POS software
CCTV installation and configuration
Biometric systems
Positive hardware and software troubleshooting skills.
Valuable understanding of basic networking concepts.
Ability to work independently and resolve technical issues at store level.
Valuable communication and coordination skills.
Willingness to travel to retail stores/locations as required.