IPD- Patient conversion to IPD
Preparing the packages and implementation of the same & Coordination with Doctors Regarding Rate List.
Discount Management
Responsible for Admission and Discharge Process and maintaining the discharge & admin TAT
Estimate Tagging And Accuracy
Bed Management
Looking after the IPD Billing Team
Daily, Weekly, Fortnightly and Monthly data presentation to GM Ops and Medical
superintendent / Management
Supervision of proper counselling patient's family & pre-Auth process,
Supervision of Maintaining & uploading patient's files on the portal till the discharge.
Responsible for all co-ordination activities from patient's admission to discharge.
Handling billing Department, Implants bill updating & reconciliation,
Daily co-ordination with the patient and Hospital staff.
Counseling of patients and solve their queries & try to
Rounds of the hospital admitted patients for any queries
Pricing- Implementation of current tariff for the revenue enhancement
Surgical packages preparations and implementations
Tariff Updation: Rates in system or item rates not in system or generate recent item surgery names with approval of management.
Feedback Management & Training Management:
Patient Feedback and grievances handling and resolution and enhancing the patient satisfaction score
Liaising with another department for the complaints closer
Departmental training for the smoothness of the process
Students training on the Hospital and Departmental process.
TPA: Heading TPA and Dispatch
Looking after the team for the smoothness of the TPA process and Approvals in a Short Time
Bill Dispatch in minimum time for further processing
Emergency: - Handling queries of patients and their attendants and conversion into IPD.
Handling TPA related all process from billing to co-ordinate with TPA companies at the time admission & discharge( Cash & Credit- ECHS, Railways, ESI, PMJ/ Ayushman & other insurance companies) .
Must be aware of norms of the insurance sector, PMJ/ Ayushman, ESI, ECHS and any other insurance company.
Responsible for Audit of Bills before discharge of patient
Responsible of Taking Refunds of IPD patients.
Responsible for making Roaster of staff posted in Department & their training.
Coordination with respective insurance companies for deduction and handling/Solving the query of bill though email or any other mode of communications
Ensuring Approvals informations to Medical officer with copy in file