Process - Domestic Banking Customer Service

2.Work Location - Bangalore, Whitefield (Client premise)
Work Timings - Any 9 hour shift between 8am - 8pm; 1 rotational off
Transportation - No
Language Fluency required - English + Hindi +regional language
Roles & Responsibilities:
Customer Support & Query Resolution
Handle inbound customer calls and service emails, resolve queries related to accounts, cards, payments, and digital banking, and escalate issues as per defined procedures.
Customer Verification & Case Management
Accurately authenticate customers, document interactions in CRM systems, update case dispositions, and maintain proper records.
Service Excellence & KPI Adherence
Achieve key performance metrics including AHT, First Contact Resolution (FCR), NPS, accuracy, compliance, and schedule adherence.
Process Compliance & Data Security
Follow KYC, information security, data privacy guidelines, and adhere to all operational SOPs, compliance standards, and quality requirements.
System Usage & Continuous Learning
Utilize CRM, ticketing, softphone, and email management tools effectively while participating in training, certification programs, and process improvement initiatives.

📌 Walk In Customer Service Executive Bengaluru
🏢 Tata Consultancy Services
📍 Bengaluru