Job Responsibilities:
Valuable communication skill in English and Hindi is essential.
Investigation of credit card fraud dispute cases highlighted to the unit.
Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.
Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.
Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customers complaints.
Providing end to end resolution to customers complaints to avoid repeat complaints and further escalations.
Ensuring complete resolution of the complaint within pre-defined TAT.




Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.
Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI.
Managing all Audit related activities & observations raised by internal & external units.

Skills Requirement:
Good communication skill in English and Hindi is essential.
Experience in Identifying Root cause analysis & Escalations for CC.
Should have expertise in Excel, Power Point.
Positive Interpersonal Skills
Positive Communication and Presentation skills.

📌 Team Member Enhanced Due Diligence Bengaluru
🏢 Kotak Mahindra Bank
📍 Bengaluru