03 Oct
|
Gratitude India
|
Kolkata
03 Oct
Gratitude India
Kolkata
Lead international voice operations, driving SLA, KPI, quality, CSAT, productivity and client governance. Manage large teams, escalations, workforce planning, costs, risk, compliance and transformation; utilities knowledge preferred.
Required Candidate profile
Experienced Delivery Manager with 6–10 years in international voice operations, managing large teams, client governance, customer experience, KPIs, escalations, workforce, and transformation.
📌 Delivery Manager International Voice Operations Kolkata
🏢 Gratitude India
📍 Kolkata