Job Title: CRM Manager – Real Estate
Location: Shimla, Himachal Pradesh
Experience: 6–8 Years | Minimum 4 Years in a Managerial Role
Job Summary
We are looking for an experienced CRM Manager – Real Estate with robust knowledge of property transactions, RERA compliance, Himachal Pradesh property laws, client management, documentation, and receivables . The candidate should have hands-on experience managing the complete pre-sale and post-sale CRM process for residential/real estate projects.
Key Responsibilities
Manage the complete CRM lifecycle from pre-sale to post-sale , including client onboarding, documentation, registration, possession, and closure.
Handle RERA compliance , property-related documentation, and statutory records.
Robust understanding of Section 118 / HP land and property regulations , particularly requirements applicable to non-Himachali/non-resident buyers .
Manage 118-related documentation and processes for eligible property transactions.
Ensure accurate and timely maintenance of property files, agreements, registration documents,



payment records, and client documentation .
Monitor and follow up on receivables, outstanding payments, payment schedules, and collections .
Prepare and maintain CRM, sales, receivables, registration, and management reports .
Manage regular client communication and relationship management throughout the property lifecycle.
Handle client queries and systematically resolve/escalate complex issues within defined timelines.
Coordinate with Sales, Legal, Finance, Projects, Registration/Documentation teams, and external stakeholders .
Ensure compliance with applicable Himachal Pradesh rules and regulations related to property purchase and ownership .
Maintain complete knowledge of property purchase processes, documentation, registration, possession, and post-sale requirements .
Develop SOPs and ensure systematic CRM processes and documentation.

Candidate Profile
6–8 years of relevant Real Estate/

📌 Crm Manager – Real Estate Shimla
🏢 Imperial Holding group
📍 Shimla