Job Description
Profile : Technical Support Engineer
nExperience: 1+ Years
nLocation: Hyderabad
nSalary: 3LPA
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nJob Summary
nA Technical Support Engineer to provide technical support for IT infrastructure, systems, networks, servers, and end-user settings. The candidate will be responsible for troubleshooting technical issues, maintaining IT infrastructure, and ensuring smooth day-to-day operations.
nKey Responsibilities
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Provide technical support for Windows servers, desktops, laptops, and IT infrastructure.n
Troubleshoot Windows OS, Active Directory, Group Policy, DNS, and DHCP issues.n
Perform user and computer management, password resets, and basic domain administration.n
Monitor and troubleshoot network connectivity, IP, VLAN, and basic routing issues.n
Support VMware, vSphere, ESXi, and Microsoft Hyper-V environments.n
Perform backup monitoring, troubleshooting, restore, and recovery activities.n
Support storage systems including NAS, SAN, RAID, and iSCSI.n
Troubleshoot server hardware, disks, RAID controllers, RAM, NICs,



and other components.n
Manage file and folder permissions, NTFS permissions, and shared folders.n
Use troubleshooting tools such as Event Viewer, Task Manager, Services, Device Manager, Disk Management, Ping, Tracert, NSLookup, Telnet, and Netstat.n
Maintain technical documentation and prepare incident/service reports.n
Coordinate with vendors and technical teams for issue resolution.n
Follow IT security, backup, and operational procedures.n

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nTechnical Skills
nWindows & Active Directory
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Windows Server 2016/2019/2022n
Active Directory, AD DS, Domain Controllern
Group Policy, GPO, GPMCn
DNS, DHCP, User & Computer Managementn
Windows Troubleshooting, Event Viewer, Services, Registry, Windows Updatesn

nVirtualization
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VMware, vSphere, ESXin
Microsoft Hyper-Vn
Virtual Machine Administration and Troubleshootingn

nNetworking
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TCP/IP,

📌 Technical Support Specialist Hyderabad
🏢 orbiTouch HR (orbiTouch outsourcing
📍 Hyderabad