Job Description

Job Title: Operations Manager: NICMAR Online

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Function: Operations

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Location: Mumbai

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Reports to position: Business Head

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Team Management Role: Yes

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Job Purpose

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Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey.
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Ensure high-quality, seamless experiences for every learner.
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Job Outline

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Design and optimize SOPs across delivery, engagement, feedback, and career support.
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Automate and scale systems using tech-driven workflows.
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Design and optimize SOPs across delivery, engagement, feedback, and career support.
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Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.
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Build a high-performance, learner-centric culture.
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Collaborate with placement teams to align learning outcomes with real hiring needs.
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Enable internships, capstones, and direct hiring pipelines.
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Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.




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Job Specification

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Knowledge/Education:

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Bachelor's degree in marketing, business analytics, statistics, or related field. A Master's degree or certification in analytics is preferred.
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Specific Skills:

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Track learner progress, satisfaction, and placement metrics.
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Drive continuous improvements with actionable insights.
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Desirable Experience:

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3–8 years in ops or program management (preferably in edtech or University).
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Comfort with tools & automation.
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Team leadership experience and a sharp eye for execution.
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A passion for learner success and industry relevance.
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Job Interface/Relationships

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Internal:

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Program Managers – Daily coordination on schedules, cohort tracking, and learner issues.
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Academic Coordinators – For session delivery, faculty calendars, and academic content alignment.
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Caree

📌 Operations Manager Solan
🏢 NICMAR
📍 Solan