Hiring | Senior Technical Consultant – ServiceNow

Role: Senior Technical Consultant – ServiceNow

Locations: Mumbai | Chennai | Bengaluru | Hyderabad

Experience: 5+ Years

Role Overview:

The Senior Technical Consultant will be responsible for designing, configuring, developing, integrating, and implementing ServiceNow solutions. The role involves working directly with customers, leading technical delivery, conducting functional design workshops, and supporting successful end-to-end solution implementation.

The ideal candidate should have robust hands-on ServiceNow experience, excellent knowledge of ITSM/ITIL processes, scripting, integrations, and enterprise technologies, along with the ability to lead small technical or cross-functional teams.

Key Responsibilities:
Work closely with customers to understand, analyze, and translate business requirements into effective ServiceNow solutions
Lead and facilitate functional and technical design workshops




Create detailed solution and design specifications based on out-of-the-box ServiceNow capabilities and customer requirements
Lead end-to-end technical delivery including solution design, configuration, development, testing, deployment, and implementation
Design and develop ServiceNow customizations using JavaScript, HTML, CSS, XML, AJAX, and related technologies
Develop and manage integrations using Web Services, SOAP, Email, MID Server, plugins, and other integration mechanisms
Apply solid knowledge of IT Service Management (ITSM) and ITIL processes, metrics, and KPIs
Provide technical leadership and direction to small technical or cross-functional teams
Collaborate with Pre-Sales and Technical Architecture teams on client presentations, workshops, solution discussions, and technical proposals
Analyze complex technical/business challenges and develop creative, scalable solutions
Prepare explicit and structured technical, functional, and customer-facing documentation
Work with customers and inte

📌 Senior Technical Consultant – Servicenow Gpo
🏢 TECEZE
📍 Gpo