Customer Care Executive – US & Canada Voice Process

Location: Chandigarh
Salary: ₹20,000 – ₹25,000 per month
Shift: 9:00 PM – 6:00 AM IST (US Shift)
Working Days: 6 Days a Week
Experience: Freshers & Experienced Candidates Both Welcome
Incentives: Best performance-based incentives

Job Summary

We are looking for enthusiastic and customer-focused Customer Care Executives to join our US & Canada voice process in Chandigarh.

The role involves handling inbound customer calls and assisting customers with billing-related queries, payments, invoices, charges, refunds, and account-related concerns.

Candidates should have good English communication skills, a professional attitude, and the ability to confidently communicate with customers from the US and Canada.

Key Responsibilities

- Handle inbound calls from customers based in the US and Canada.
- Resolve customer queries related to billing, payments, invoices, charges, refunds, and accounts.
- Understand customer concerns and provide accurate and timely solutions.
- Communicate clearly and professionally with customers.
- Maintain a polite, patient, and customer-friendly approach.
- Handle difficult customer situations professionally.
- Escalate complex issues to the appropriate team when required.
- Maintain accurate records of customer interactions in the CRM/system.
- Follow company processes, quality standards, and customer service guidelines.
- Achieve assigned targets related to call quality, productivity, customer satisfaction, and resolution.

Eligibility & Requirements





- Freshers and experienced candidates can apply.
- Excellent spoken and written English communication skills.
- Comfortable speaking with customers from the US and Canada.
- Prior experience in BPO, customer care, customer support, international voice process, or billing support will be an advantage.
- Positive listening and problem-solving abilities.
- Professional and positive attitude.
- Basic computer knowledge.
- Willingness to work in a night shift / US process.
- Ability to work 6 days a week.

Experience

Freshers: Candidates with strong English communication skills and a willingness to learn are welcome.

Experienced: Candidates with prior experience in customer service, international voice process, BPO, or billing support will be preferred.

Compensation & Benefits

- Salary: ₹20,000 – ₹25,000 per month, depending on skills and experience.
- Best performance-based incentives — earn more based on your performance.
- Training and process support.
- Opportunity for professional growth and career advancement.
- Positive and professional work environment.
- Opportunity to work with US & Canada customers.

Shift Details

Working Hours: 9:00 PM – 6:00 AM IST
Shift: US Shift / Night Shift
Working Days: 6 Days a Week
Weekly Off: 1 rotational day

Who Should Apply?

If you have good English communication skills, enjoy interacting with people, and are looking to build a career in international customer support, this opportunity is for you.

Freshers are welcome to apply!

Pay: ₹20,000.00 - ₹250,000.00 per month

Work Location: In person

📌 Customer Care Executive (Chandigarh)
🏢 TECHNOCUBE
📍 Chandigarh