About Vytalis Media

Vytalis Media is a performance creative agency helping brands grow through performance marketing, creative strategy, graphic design, video editing, and website and conversion improvements.

We are looking for a hands-on Operations & Delivery Manager to coordinate our team, manage client delivery and build reliable processes as we grow.

About the Role

You will turn client commitments and strategic plans into clearly assigned, well-executed work.

You will coordinate designers, video editors, media buyers and developers, ensuring that everyone understands their priorities, deadlines and expected outcomes. You will identify blockers early, resolve routine delivery issues and keep clients and the founder informed.

Success in this role means projects move forward reliably, deliverables meet agreed standards, and daily execution requires progressively less intervention from the founder.

Key Responsibilities Project Planning and Delivery

- Translate client requirements and approved strategies into actionable tasks with explicit briefs, owners and deadlines.
- Maintain a central view of ongoing projects, deliverables, dependencies and priorities.
- Coordinate work from briefing through production, internal review, client approval and final delivery or launch.
- Track progress and verify completion against agreed requirements.
- Identify delivery risks early and prepare recovery plans when timelines slip.

Team Coordination and Accountability

- Run focused daily check-ins and weekly planning meetings.
- Ensure team members understand their responsibilities and raise blockers promptly.
- Monitor workloads and recommend changes when commitments exceed available capacity.
- Follow up on overdue work professionally and consistently.
- Document recurring execution issues and discuss corrective actions with the founder.

Client Onboarding and Communication

- Coordinate collection of account access, brand assets, requirements and approvals.
- Document agreed deliverables, timelines and communication expectations.
- Provide routine progress updates and coordinate client feedback.
- Consolidate revision requests into clear instructions for the team.
- Flag requests outside the agreed scope before committing additional work.
- Escalate client concerns with relevant facts and a proposed solution.





Quality Control

- Maintain and apply quality checklists for creative assets, reports, campaign launches and website updates.
- Check that deliverables follow the approved brief, brand guidelines and required formats.
- Ensure necessary reviews and approvals are completed before release.
- Coordinate technical sign-off with the relevant specialist.
- Track preventable mistakes and reduce repeated rework.

Processes and Reporting

- Create, document and improve SOPs, checklists and handoff processes.
- Keep project management tools accurate and useful.
- Maintain organised project files, approvals and client records.
- Share concise updates covering completed work, overdue tasks, risks and decisions required.
- Coordinate invoice schedules and payment follow-ups with the person responsible for accounts.

Required Experience and Skills

- Ideally 2 years of relevant experience in a digital marketing agency, creative agency, web agency or similar client-service business.
- At least 1 year independently managing projects or coordinating a team.
- Demonstrated experience handling multiple client projects and competing deadlines.
- Experience coordinating creative, marketing or development teams.
- Working understanding of creative production, campaign delivery and website project workflows.
- Experience communicating with clients, managing feedback and resolving delivery issues.
- Practical familiarity with tools such as ClickUp, Asana, Trello, Lark, Monday.com or similar platforms.
- Ability to use spreadsheets and task reports to monitor workload and delivery.
- Clear written and verbal communication skills.

Candidates with less than 2 years of experience may be considered if they can demonstrate strong, independent delivery ownership. Relevant experience and evidence of execution matter more than a specific degree or previous job title.

Personal Qualities We Value

- Ownership:



You follow an issue through to resolution.
- Assertiveness: You hold people accountable respectfully and address difficult conversations directly.
- Follow-through: You track commitments and verify that work is complete.
- Organisation: You keep priorities, deadlines and project information clear.
- Judgement: You resolve routine issues independently and escalate important risks early.
- Attention to detail: You catch missing inputs and avoidable errors before delivery.
- Composure: You respond to pressure with clear thinking and practical next steps.
- Fairness: You apply expectations consistently across the team.
- Process thinking: You improve the workflow when the same problem keeps recurring.

Preferred Experience

- Previous work as an Agency Project Manager, Creative Project Manager, Delivery Manager, or Account Manager with delivery responsibility.
- Experience coordinating a small team across multiple functions.
- Familiarity with Meta Ads workflows, creative testing cycles and D2C or e-commerce clients.
- Experience building SOPs or improving an existing delivery process.
- Experience working directly with a founder in a growing business.

What Success Looks Like

During your first 90 days, you will be expected to:

- Establish a reliable view of active clients, deliverables, owners and deadlines.
- Take ownership of weekly planning and routine delivery coordination.
- Identify and address the most frequent causes of delays and rework.
- Build consistent client updates and internal reporting.
- Reduce the need for the founder to chase routine tasks.

Your performance will be assessed through on-time delivery, quality of coordination, preventable rework, early risk escalation and your ability to resolve routine issues independently.

Why Join Vytalis Media?

- Work directly with the founder and contribute to how the agency operates.
- Take ownership of delivery across creative, marketing and development projects.
- Build practical systems that improve team performance and client experience.
- Have clear visibility into the impact of your work.

Pay: Up to ₹25,000.00 per month

Language:

- English (Required)

Shift availability:

- Day Shift (Required)

Willingness to travel:

- 100% (Required)

Work Location: In person

📌 Operations Manager (Dehradun)
🏢 Vytalis Media
📍 Dehradun