Online Sales Pharmacist

Work Mode: Work From Office
Department: Customer Support / Sales
Employment Type: Full-time
Experience: 1–4 years

Salary upto : 28000/- per month CTC

Rotational shift from 8am to 11pm

Work location : Royapettah Chennai (Apply only if you are comfortable to travel)

About MrMed

MrMed is a technology-enabled specialty healthcare platform helping patients access specialty and critical medicines across India.

We are looking for an Online Sales Pharmacist to join our Chennai team and manage customers from medicine enquiry and prescription verification through order confirmation and movement.

About the Role

As an Online Sales Pharmacist, you will be responsible for handling customer enquiries, checking prescriptions, understanding medicine requirements, assisting customers with their orders, and ensuring that enquiries are converted into successful orders.

This is a customer-facing sales and pharmacy operations role. You will interact with customers primarily through phone calls and online channels and work closely with internal teams to ensure orders move smoothly from enquiry to fulfilment.

Key Responsibilities

Prescription & Pharmacy Support

- Review and verify prescriptions as per company SOPs and applicable pharmacy requirements.
- Check medicine name, strength, dosage, quantity, prescription validity, and other relevant details.
- Clarify prescription-related requirements with customers when required.
- Identify discrepancies or issues and escalate them to the appropriate team.
- Ensure prescription-related information is handled accurately and confidentially.

Customer Handling & Sales

- Handle inbound customer enquiries through calls and online channels.
- Understand the customer's medicine requirement and assist them with the right ordering process.
- Explain medicine availability, pricing, delivery timelines, and order-related information.
- Convert customer enquiries and leads into confirmed orders.
- Follow up with customers on pending prescriptions, quotations, payments, and incomplete orders.




- Reconnect with customers where an order has not been completed and understand the reason for drop-off.
- Maintain regular follow-up until the order is successfully confirmed or appropriately closed.

Order Movement

- Take ownership of assigned orders from enquiry/prescription stage through order confirmation.
- Coordinate with pharmacy, procurement, warehouse, logistics, and other internal teams to ensure smooth order movement.
- Track pending orders and proactively follow up on delays or issues.
- Communicate order status and expected timelines to customers.
- Ensure orders are moved within the defined TAT.
- Support resolution of issues related to availability, prescription, payment, delivery, or order processing.

Sales & Performance

- Achieve assigned sales, order conversion, revenue, and productivity targets.
- Improve conversion of enquiries into confirmed orders through effective communication and follow-up.
- Maintain strong follow-up discipline on open leads and pending orders.
- Identify opportunities for repeat orders and customer retention.
- Maintain accurate customer and order information in the CRM/order management system.

Customer Experience

- Provide explicit, accurate, and professional communication to patients and caregivers.
- Handle customer concerns and objections effectively.
- Build trust through timely updates and ownership of customer issues.
- Ensure customers receive a smooth experience throughout the ordering journey.

Candidate Profile

- B.Pharm / D.Pharm from a recognized institution.
- Registered Pharmacist, wherever applicable.
- 1–4 years of experience in an online pharmacy, retail pharmacy,



healthcare customer support, inside sales, or similar environment.
- Experience in online pharmacy / e-pharmacy operations will be preferred.
- Strong knowledge of medicines and prescription handling.
- Excellent communication and customer-handling skills.
- Comfortable making customer calls and following up on leads/orders.
- Strong sales orientation and ability to work with targets.
- Good computer skills and ability to work on CRM/order management systems.
- Ability to work in a fast-paced, target-driven environment.

Preferred Experience

Candidates with experience in roles such as:

- Online Pharmacist
- Sales Pharmacist
- E-Pharmacy Pharmacist
- Pharmacy Customer Support
- Inside Sales – Healthcare
- Online Pharmacy Operations

will be preferred.

Key Skills

- Prescription Verification
- Pharmacy Knowledge
- Customer Support
- Inside Sales
- Order Conversion
- Order Management
- Customer Follow-up
- CRM
- Communication Skills
- Problem Solving
- Target Orientation
- Order TAT Management

Key Performance Metrics

The role will be measured on parameters such as:

- Enquiry-to-order conversion
- Revenue / order value
- Number of orders moved
- Follow-up productivity
- Order TAT
- Prescription verification accuracy
- Customer response time
- Pending order closure
- Customer experience

Work Location

Chennai – Work From Office

This is a full-time work-from-office position and requires regular interaction with customers through phone and online channels.

Why Join MrMed?

- Work in a growing specialty online pharmacy and healthcare environment.
- Opportunity to build expertise across pharmacy, customer experience, sales, and e-commerce operations.
- Work closely with pharmacy, sales, warehouse, procurement, and operations teams.
- Opportunity to grow within a technology-enabled healthcare organization.

Send your resume to [email protected]

Pay: ₹27,000.00 - ₹28,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Online Sales Pharmacist | 0-1 Experience (Chennai)
🏢 Mr Med
📍 Chennai