HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.

HealthRecon was certified a Great Workplace by Outstanding Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a participant of the United Nations Global Compact.

We are looking for a Pre-Sales & Account Management Consultant: Healthcare RCM Products to join our team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job.

Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.

Job Vacancy:
Pre-Sales & Account Management Consultant: Healthcare RCM Products

Work Week:
Monday to Friday

Shift Window:
7:30 PM to 4:00 AM SLST (Night Shift)

Important:



HealthRecon Connect currently operates under a hybrid work arrangement, with the number of remote workdays varying by team. However, depending on client deliverables and business needs, employees may be required to work on-site for all five weekdays.

By applying, you acknowledge and agree to be available for in-person work five days a week if required.

Other Features:

Full-time
US calendar applicable

Responsibilities:

Pre-Sales & Solution Consulting

- Lead and deliver compelling product demos tailored to customer workflows and pain points.
- Partner with Sales and Product teams during discovery, solution positioning, and proposal support.
- Understand customer requirements and map them to product capabilities and value propositions.
- Support RFPs, pilots, and proof-of-concept discussions as needed.

Account Management & Customer Engagement

- Act as a trusted partner for assigned customer accounts post-sale.
- Track customer health, usage trends, and adoption metrics.
- Conduct regular business reviews (QBRs) and success check-ins with clients.
- Communicate KPIs, outcomes, and ROI clearly to customer stakeholders.

Value Realization & Retention





- Articulate measurable business value delivered through the platform (e.g., efficiency gains, denial reduction, recovery improvements).
- Identify upsell and expansion opportunities in collaboration with Sales and Product teams.
- Proactively manage risks to customer satisfaction and retention.

Cross-Functional Collaboration

- Work closely with Product, Engineering, and Implementation teams to relay customer feedback.
- Support smooth handoffs between sales, implementation, and ongoing account management.
- Help influence product roadmap through insights gathered from customers.

Qualifications/Criteria:

Required Qualifications

- 3+ years of experience in Account Management, Customer Success, or Pre-Sales roles.
- Prior exposure to Healthcare RCM workflows (Denials, AR, Payments, Eligibility, Coding, etc.) is strongly preferred.
- Experience presenting software solutions to both technical and non-technical audiences.
- Strong communication, presentation, and stakeholder management skills.
- Ability to articulate business value, KPIs, and ROI confidently.
- Comfortable working in a US time zone in a fully remote setup.

Preferred Qualifications

- Experience working with healthcare providers, billing companies, or health tech SaaS platforms.
- Familiarity with CRM tools (Salesforce or equivalent) and customer success metrics.
- Experience working with KPI, ROI evangelism and data reporting to customers.
- Experience supporting pilots, POCs, or solution evaluations.

📌 Pre-Sales & Account Management Consultant: Healthcare RCM Products (India)
🏢 HealthRecon Connect
📍 India