WE ARE HIRING – TRAVEL & TOUR OPERATIONS EXECUTIVE
SHTC India Holidays – Coimbatore
We are looking for a smart, energetic and customer-friendly Travel & Tour Operations Executive to join our growing travel business.
Key Responsibilities
- Handle customer enquiries through WhatsApp, phone calls and walk-ins
- Handle customers from Tamil Nadu and other parts of India
- Prepare tour packages, quotations and itineraries
- Follow up with enquiries and convert leads into bookings
- Coordinate hotels, cars, drivers, sightseeing and other travel arrangements
- Handle family tours, honeymoon packages, pilgrimage tours and South India holiday packages
- Coordinate with customers and drivers during ongoing trips
- Maintain booking, payment and customer records
- Handle customer requirements and complaints professionally
- Prepare daily enquiry and sales reports
- Coordinate with hotels and transport suppliers
- Upsell suitable travel services and packages
Candidate Requirements
- Good communication in English and Tamil
- Hindi speaking is preferable
- Hindi-speaking candidates are strongly encouraged to apply
- Travel & Tourism experience preferred
- Experience in tour packages / car rentals / hotel booking / travel agency is an advantage
- Good knowledge of South India tourist destinations
- Good WhatsApp, computer and Excel skills
- Good customer-handling and sales skills
- Positive attitude and willingness to learn
- Ability to handle multiple enquiries and follow-ups