URGENT HIRING: Operations Associate | Resollect | Mumbai (On-site)

Immediate joiners preferred. We're looking to close this role quickly.

About Resollect
Resollect is a legal-tech and execution platform that works with banks, NBFCs, HFCs and ARCs. We help them run large-scale legal and recovery work, including notices, dispatches, publications and case execution, quickly, accurately and at scale.

About the Role
We need a hands-on Operations Associate to manage operations from start to finish. You'll coordinate with printing, dispatch, courier/postal, newspaper publication and other vendors to make sure every task is completed correctly and on time. This is a high-volume role. It suits someone who follows up without being reminded, takes ownership and sees every task through to closure.

Key Responsibilities

- Manage day-to-day execution across printing, dispatch, courier/postal, newspaper publication and other service vendors
- Track every task, follow up with vendors and escalate quickly when timelines slip
- Handle many notices, dispatches and publications at the same time and meet client SLAs
- Check that vendor work is complete and correct before invoices or payments are approved
- Negotiate pricing, timelines and service terms with vendors where needed
- Maintain MIS and operational trackers, for example: client, batch number, notice and dispatch dates, vendor, tracking number, delivery/POD status,



RTO/undelivered cases, pending actions and TAT
- Prepare daily and weekly reports for management and clients
- Close every task fully, not just mark it as done
- Find recurring delays, errors or cost leaks and fix them with SOPs, checklists or better trackers
- Work with the product and tech teams to automate manual processes

What We're Looking For

- 2–5 years of experience in operations, vendor management or execution-focused roles
- You have managed vendors and resolved issues yourself, not only supported someone else
- Experience in rapid-paced, deadline-driven work where delays affect client commitments
- Strong Excel/Google Sheets skills: VLOOKUP/XLOOKUP, pivot tables, SUMIF/COUNTIF, filters, conditional formatting and basic reporting
- Clear communication and the confidence to escalate and push vendors on deadlines
- Organised, detail-oriented and comfortable with high volumes and repetitive follow-ups

Good to Have

- Experience in BFSI, legal, collections or recovery operations (e.g., SARFAESI notices, legal dispatches)
- Experience creating SOPs, trackers or process improvements
- Experience working with product or tech teams on automation

Location: Mumbai (on-site, full-time)
Joining: Immediate / within 15 days preferred

Pay: ₹500,000.00 - ₹700,000.00 per year

Work Location: In person

📌 Operations Manager (Mumbai)
🏢 Resollect
📍 Mumbai