Key Roles & Responsibilities1. Customer Support

- Handle customer calls, WhatsApp messages, and service-related queries.
- Understand customer complaints and provide appropriate information or assistance.
- Respond to customers professionally and politely.
- Maintain a positive customer experience throughout the service process.
- Handle customer concerns and escalate serious or unresolved issues to the concerned manager.

2. Service Coordination

- Receive and record customer service requests and complaints.
- Coordinate with the Operations/Service team for technician allocation.
- Share accurate customer details, location, and complaint information with the concerned team.
- Follow up with technicians regarding service status.
- Keep customers updated about technician visits and service progress.
- Coordinate for rescheduled or pending service requests.

3. Complaint Handling & Follow-up

- Maintain a record of customer complaints and service requests.
- Follow up on open and pending complaints until closure.
- Contact customers after service completion to confirm whether the issue has been resolved.
- Identify recurring complaints and report them to the concerned manager.
- Escalate unresolved or repeated complaints for further action.

4. Customer Relationship Management

- Build and maintain good relationships with customers.
- Handle difficult customers calmly and professionally.




- Ensure customers receive timely updates regarding their service requests.
- Collect customer feedback after service whenever required.
- Maintain proper records of customer interactions and feedback.

5. Records & Documentation

- Update customer and service information in the company's system/ERP.
- Maintain records of complaints, service requests, follow-ups, and closures.
- Ensure all customer-related information is entered accurately.
- Prepare basic daily/weekly service reports when required.

6. Coordination with Internal Teams

- Coordinate with Operations, Technicians, Sales, and other departments when required.
- Ensure customer-related information is communicated correctly to the concerned team.
- Follow up internally to avoid delays in customer service.
- Escalate important operational or customer issues to the reporting manager.

Required Skills

- Positive verbal and written communication skills.
- Good customer-handling skills.
- Ability to communicate politely and professionally.
- Good follow-up and coordination skills.
- Basic computer knowledge.
- Basic MS Excel / Google Sheets knowledge.
- Ability to handle multiple customer requests.
- Patience and problem-solving ability.
- Ability to work in a rapid-paced service environment

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Baner)
🏢 volcano water technology
📍 Baner