Job Description – ISR & Sales Backend Executive

Position: Inside Sales Representative (ISR) & Sales Backend Executive
Department: Sales / Business Development
Location: Pune
Experience: 1–3 Years
Employment Type: Full-Time
Industry: IT Infrastructure / Networking / Cybersecurity / Cloud

Job Summary

We are looking for a proactive and organized ISR & Sales Backend Executive to support the sales team in lead generation, customer coordination, quotation preparation, order processing, and sales follow-ups.

The candidate will act as a coordination point between customers, sales team, OEMs, distributors, and internal departments to ensure smooth execution of sales activities from enquiry to order closure.

Key Responsibilities

1. Inside Sales / ISR

- Generate new leads through calling, email, LinkedIn, references, and other sources.
- Make outbound calls to existing and prospective customers.
- Understand customer requirements and identify sales opportunities.
- Follow up on enquiries, RFQs, quotations, and proposals.
- Coordinate with the sales team for customer meetings and product demonstrations.
- Maintain regular follow-up with customers for order closure.
- Develop and maintain relationships with existing customers.
- Identify upselling and cross-selling opportunities.
- Maintain daily call and follow-up reports.
- Achieve assigned lead-generation and sales-support targets.

2. Sales Backend / Coordination

- Receive customer enquiries/RFQs and coordinate internally for responses.
- Prepare quotations, commercial proposals, and comparison sheets.
- Coordinate with OEMs and distributors for:
- Product availability
- Pricing
- Special pricing/deals
- Delivery timelines
- Warranty details
- Technical specifications
- Collect and share technical/commercial information with customers.
- Prepare BOMs and product-wise pricing wherever required.




- Track quotation status and maintain quotation records.
- Coordinate with the sales team for pending quotations and opportunities.
- Process Purchase Orders received from customers.
- Coordinate with accounts and operations teams for order processing.
- Follow up on order status, dispatch, delivery, and installation.
- Maintain customer and vendor documentation.
- Support the sales team in preparing presentations, proposals, and tender/RFQ documentation.

3. Order & Payment Follow-up

- Track confirmed orders from PO receipt to delivery.
- Coordinate with the operations team for order execution.
- Follow up with customers for pending documents and approvals.
- Coordinate with accounts team regarding payment status.
- Maintain records of outstanding payments and follow up with customers as required.
- Ensure timely closure of sales-related documentation.

4. MIS & Reporting

- Maintain daily/weekly/monthly sales reports.
- Maintain lead and opportunity trackers.
- Prepare quotation and order status reports.
- Maintain customer database and contact information.
- Update CRM/Excel regularly.
- Share daily follow-up and pipeline status with the reporting manager.

IT Product Knowledge – Preferred

Candidate should preferably have basic knowledge of:

- Networking – Switches, Routers, Wi-Fi & Access Points
- Firewall & Cybersecurity
- Servers & Storage
- CCTV & Surveillance
- Microsoft / Azure / Cloud
- Backup & Disaster Recovery
- Structured Cabling
- Data Center Solutions
- IT Hardware & Software
- AMC / Annual Support Services





Knowledge of OEMs such as Cisco, Fortinet, Sophos, Palo Alto, Aruba, HPE, Dell, Lenovo, Microsoft, Veeam, etc. will be an advantage.

Required Skills

- Excellent communication and follow-up skills.
- Good email drafting and professional communication.
- Good knowledge of MS Excel and MS Office.
- Ability to prepare quotations and commercial proposals.
- Good coordination and negotiation skills.
- Strong attention to detail.
- Ability to handle multiple enquiries simultaneously.
- Good time-management and organizational skills.
- Target-oriented and self-motivated.
- Ability to work effectively with sales, technical, accounts, OEM, and distributor teams.

Qualification

Education: Graduate in any discipline.

Graduates from IT, Computer Science, Electronics, Networking, or related fields will be preferred.

Experience

1–3 years of experience in:

- Inside Sales
- Sales Coordination
- Sales Backend
- IT Sales
- B2B Sales
- System Integrator / IT Distributor / OEM setting

Freshers with strong communication skills and basic IT knowledge may also be considered.

Key Performance Indicators (KPIs)

- Lead generation and qualification
- Customer calls and follow-ups
- Quotations generated
- Quotation-to-order conversion
- Sales pipeline management
- Order processing accuracy
- Customer response time
- Payment/order follow-up
- Sales support effectiveness
- Customer satisfaction

Candidate Profile

The ideal candidate should be energetic, organized, commercially aware, and strong in follow-up. The person should be comfortable communicating with customers, OEMs, distributors, and internal teams and should be able to manage the complete sales-backend cycle efficiently.

Pay: ₹12,435.44 - ₹45,463.36 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Inside Sales Representative (Baner)
🏢 GTS Technosoft
📍 Baner