We're looking for a proactive and customer-focused Customer Relationship Executive (CRE) to join our growing team. The ideal candidate will be the first point of contact for clients, ensuring a warm welcome and delivering an excellent customer experience throughout their clinic journey.
The role involves handling appointments, client communication, follow-ups, and front desk coordination while building strong and long-lasting client relationships.
Key Responsibilities
- Greet and assist walk-in clients professionally and warmly
- Handle front desk operations, phone calls, and WhatsApp inquiries
- Schedule and manage appointments efficiently
- Explain clinic services and treatments clearly to clients
- Follow up with clients regarding consultations, treatments, and feedback
- Maintain and update client records and appointment databases
- Coordinate with doctors and staff for smooth patient management
- Ensure a positive customer experience and high client satisfaction
- Support daily administrative activities of the clinic
Key Requirements
- Minimum 1 year experience in a customer-facing role preferred
- Experience in healthcare, aesthetic clinic, salon, or wellness industry is an advantage
- Strong communication and interpersonal skills
- Pleasant personality with a professional attitude
- Good command of Malayalam and basic English
- Ability to multitask and work in a fast-paced environment
- Basic knowledge of CRM or appointment booking systems is preferred
Benefits:
- Attractive Incentives on performance
- Opportunity to work in a professional and supportive setting
- Career growth within the aesthetic healthcare industry