Department: Front Office / Patient Services
Industry: Hospital / Healthcare
Experience: Minimum 4 Years
Qualification: Graduate preferred
Reporting To: Front Office Manager / Hospital Administrator

CONTACT : +91-XXXXXXXXXX

Job Summary

We are looking for an experienced Front Office Executive with a minimum of 4 years of experience in a hospital or healthcare environment. The candidate will be responsible for managing reception activities, patient registration, appointments, patient coordination, telephone calls, and providing professional assistance to patients and attendants.

Key Responsibilities

- Welcome and assist patients, attendants, visitors, and doctors professionally.
- Handle patient registration, OPD appointments, and enquiries.
- Coordinate patient movement between OPD, IPD, laboratory, pharmacy, billing, and other departments.
- Manage incoming and outgoing telephone calls and provide accurate information.
- Assist patients with doctor schedules, consultation timings, and hospital services.
- Coordinate with billing, insurance/TPA, laboratory, pharmacy, nursing, and other departments.
- Maintain accurate patient records, registers, and front office documentation.
- Handle patient and attendant queries professionally and escalate complaints when required.
- Support admission, discharge, and billing coordination.
- Ensure patient information and medical records are kept confidential.
- Maintain proper shift handover and communication.
- Ensure the reception and waiting area remains organized and professional.
- Follow hospital SOPs, HR policies,



safety procedures, and infection-control requirements.
- Maintain professional grooming, punctuality, discipline, and courteous behaviour.
- Assist in preparing daily/monthly front office reports.
- Perform other duties assigned by the Front Office Manager or Hospital Administrator.

Required Skills

- Minimum 4 years of relevant front office/hospital experience.
- Excellent communication and interpersonal skills.
- Positive English and local-language communication.
- Strong patient-handling and customer-service skills.
- Basic knowledge of MS Office and hospital/HIS software.
- Good coordination and problem-solving abilities.
- Ability to work under pressure in a busy hospital environment.
- Professional appearance and positive attitude.
- Willingness to work in rotational shifts.

Preferred Experience

Experience in the following areas will be an advantage:

- Hospital reception/front office
- OPD & IPD coordination
- Patient registration
- Appointment management
- Billing coordination
- Insurance/TPA coordination
- Admission & discharge process
- Patient relations/customer service
- Hospital Information System (HIS)

Key Performance Areas

- Patient satisfaction
- Registration and documentation accuracy
- Appointment management
- Timely patient coordination
- Professional communication
- Complaint handling
- Department coordination
- Compliance with hospital SOPs
- Punctuality and discipline

Experience Required: Minimum 4 Years

Pay: ₹20,000.00 - ₹26,000.00 per month

Work Location: In person

📌 Front Office Receptionist (Hyderabad)
🏢 Revive Plus Multispecialty Hospital
📍 Hyderabad